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Jobs At 360insights

We're redefining the incentive industry.

At 360insights, we are taking a paper-based industry and turning it on it’s head, allowing our Fortune 100 clients to do more than they have ever dreamt of and we are looking for hard-working, creative problem-solvers to help us redefine the incentives industry.

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Leadership Team

Our chief want is someone who will inspire us to be what we know we could be.

Ralph Waldo Emerson
Our Story

Our Commitments

  • An
    unbelievable
    client
    experience

  • An
    unbelievable
    workplace for
    employees

  • To make a
    difference in
    the world

Literally feels like a big family.

Fedor Soldatov, Senior Database Wrangler

Our Values

Be Real And Have Fun

Act with integrity while encouraging happiness.

Don’t Find A Fault, Find A Remedy

Focus on creating solutions to problems.

Live In The Possible

Live and work free of limitation.

It’s Not What We Say; It’s What We Do!

Strive for excellence and deliver on your commitments.

We are building a culture of happiness. Happy employees bring their passion and experience to work every day to drive the success of our clients. We believe happiness is a powerful agent to make a difference in the world and the communities in which we live.

It's a breeding ground for creativity, laughter and innovation.

Dan Webster, Talent Warrior

Awards

Over the last few years others have started to see how much fun we are having while doing awesome work! Here are just a few of the awards that have come across our desk, of which the most prized is the #1 Best Place to Work in Canada. (We don’t like to toot our own horn, so check out what other organizations think about us on our Awards Page)

I'm empowered to make decisions that directly impact our business.

Nabeel Ullah, Senior Business Analyst

Life at 360

360insights was born out of a whiteboard session led by local Durham entrepreneur Jason Atkins in 2008. Today, that whiteboard idea has turned into a company of over 150 employees in three countries, sharing the same core values of creating happiness and an unbelievable place to work.

Average NPS of 82.3
(Software industry average is 58.7)

1,127,231 Popcorn kernels popped
in 2015

Over $30,000.00 donated through my360wish
in 2015

1536 pounds
of coffee
ground
in 2015

10+ Million
incentive claims
fulfilled to date

I have pushed myself further in my career than I ever thought possible because I truly believe in what we do.

Ashley Johnston, Account Executive

Locations

Canada - Company HQ

WHITBY, ON

The Whitby office is located right downtown in this beautiful suburb located 40 minutes outside of Toronto. At the Whitby office we focus on our technology platform, operations and customer experience.

U.S.A.

WAYNE, NJ

The Wayne office is located about 40 minutes from the one and only NYC. The Wayne office focuses the customer experience for the distribution channels that our clients depend on.

U.K.

REIGATE, SURREY

The Reigate office is located about 45 minutes outside of London, England (by train, nothing is that fast when you drive in the UK!) The Reigate office is focused on customer experience for our UK based clients.

I get to work with an extremely talented engineering team that isn't afraid to experiment with leading-edge technology.

Mario Pareja, Senior Software Developer

Perks

Unlimited Vacation

RRSP Matching

Tuition Reimbursement

Fresh Healthy Snacks

Stock Options

Comprehensive Health & Dental Benefits

The 360 values inspire me to be a better person inside and outside the workplace.

Bashir Jivraj, VP Finance


Implementation Specialist

Location: Whitby, Ontario, Canada
At 360insights, our culture is driven by a simple concept – happiness. We believe happiness makes for better business and a better world and we know it makes a difference in how our team serves our clients. Awarded “Best Workplace in Canada” by the Great Place to Work® Institute, and rocking a Net Promoter Score of 88%, 360insights is redefining the client experience, and having a ton of fun in the process! We’re looking for an Implementation Specialist to join our Team and help us take things to the next level.
 
Position Summary
 
As a 360insights Implementation Specialist you will lead 4-6 concurrent rapid deployment projects onboarding clients to our innovative channel success platform.  Rapid deployments typically last 6 – 12 weeks from kick off the hand off to operations. You will be a key point of contact for our client project managers establishing a positive relationship and enabling customer success by educating customers what is needed for a successful implementation.
 
Responsibilities
 
  • Leads client facing kick off sessions to educate clients on the rapid implementation methodology required client inputs over the project.
  • Prepare project artifacts.
  • Set up and configure client solution and portal in accordance with client requirements performing quality assurance to minimize rework for projects you are leading or as a member of a team
  • Leads regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions in an effort to drive projects to completion. Escalates issues to leadership for timely resolution.
  • Identifies client needs that may arise and that vary from core product functionality, and works to find creative solutions to meet business objectives.  Liaises with technical and operational teams to understand and establish any roadmap dependencies for client desired features and communicates these to client and incorporates in project schedule.
  • Delivers client-facing training sessions, and updates training materials as required (including documents, slide shows, videos, etc.)
  • Maintains high quality documentation over the life of a project, with a focus on utility over depth. Ensures Statement of Work (SOW) documents are kept current over the life of the project using Project Change Control processes when needed.
  • Leads a deliverable acceptance process with the client ensuring appropriate approvals are obtained over the life of the project.  Facilitates pre-launch go-no-go decisions and completes hand off to operations procedures.
  • Collects customer and peer feedback to gauge success of the project and identify areas for improvement.
  • Collaborates with sales and pre- sales teams to inform project approaches.
  • Supports the development of processes and tools that reduce the amount of time required deliver solutions.
  • Performs portal configuration update for production clients or other PM-led projects on as needed basis.
  • Product Expertise- staying abreast of product changes or and keeping relevant documentation.
 
Sample Deliverables: project plan, project status reports, issue tracking, training sessions, environment set up, software configuration, software testing, status meetings, requirements tracking, client presentations, report set up, hand off documents, internal and client facing working sessions
 
Skills and Experience
  • Bachelor’s degree in business or information technology preferred.
  • MS office proficient, with advanced MS Excel skills (pivot tables, vlookups, indexing, formulas, macros)
  • Experience with various coding languages (JSON, LESS, html, SQL)
  • Experience implementing software for internal or external customers
  • Experience working for a software company preferred.
  • Technical aptitude and proven attention to detail.
  • Excellent communication skills with a record of building client relationships.
  • Increased hours during implementation peak times are expected.
  • Success in prior customer facing roles required.
 
Company Overview

360insights is focused on constant innovation and on delivering a more informed approach to the world of consumer and sales channel incentive management. We do this by offering industry-leading technology combined with uncompromising, personalized customer service. Our customers are among the world’s leading brands and we actively seek out and partner with companies who want to show leadership in offering incentive and rebate programs that engage and motivate their channels while building customer loyalty by offering an easy and efficient way to redeem their claims. As a company, partner and community member, we’re focused on making a difference in how business is done and in the world at large. For more information, visit www.360insights.com
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Not only do I get paid to do what I love, but I get to enjoy the company of amazing, hardworking people!

Chris Willdig, Senior Graphic Designer