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Jobs At 360insights

We're redefining the incentive industry.

At 360insights, we are taking a paper-based industry and turning it on it’s head, allowing our Fortune 100 clients to do more than they have ever dreamt of and we are looking for hard-working, creative problem-solvers to help us redefine the incentives industry.

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Leadership Team

Our chief want is someone who will inspire us to be what we know we could be.

Ralph Waldo Emerson
Our Story

Our Commitments

  • An

  • An
    workplace for

  • To make a
    difference in
    the world

Literally feels like a big family.

Fedor Soldatov, Senior Database Wrangler

Our Values

Be Real And Have Fun

Act with integrity while encouraging happiness.

Don’t Find A Fault, Find A Remedy

Focus on creating solutions to problems.

Live In The Possible

Live and work free of limitation.

It’s Not What We Say; It’s What We Do!

Strive for excellence and deliver on your commitments.

We are building a culture of happiness. Happy employees bring their passion and experience to work every day to drive the success of our clients. We believe happiness is a powerful agent to make a difference in the world and the communities in which we live.

It's a breeding ground for creativity, laughter and innovation.

Dan Webster, Talent Warrior


Over the last few years others have started to see how much fun we are having while doing awesome work! Here are just a few of the awards that have come across our desk, of which the most prized is the #1 Best Place to Work in Canada. (We don’t like to toot our own horn, so check out what other organizations think about us on our Awards Page)

I'm empowered to make decisions that directly impact our business.

Nabeel Ullah, Senior Business Analyst

Life at 360

360insights was born out of a whiteboard session led by local Durham entrepreneur Jason Atkins in 2008. Today, that whiteboard idea has turned into a company of over 150 employees in three countries, sharing the same core values of creating happiness and an unbelievable place to work.

Average NPS of 82.3
(Software industry average is 58.7)

1,127,231 Popcorn kernels popped
in 2015

Over $30,000.00 donated through my360wish
in 2015

1536 pounds
of coffee
in 2015

10+ Million
incentive claims
fulfilled to date

I have pushed myself further in my career than I ever thought possible because I truly believe in what we do.

Ashley Johnston, Account Executive


Canada - Company HQ


The Whitby office is located right downtown in this beautiful suburb located 40 minutes outside of Toronto. At the Whitby office we focus on our technology platform, operations and customer experience.



The Wayne office is located about 40 minutes from the one and only NYC. The Wayne office focuses the customer experience for the distribution channels that our clients depend on.



The Reigate office is located about 45 minutes outside of London, England (by train, nothing is that fast when you drive in the UK!) The Reigate office is focused on customer experience for our UK based clients.

I get to work with an extremely talented engineering team that isn't afraid to experiment with leading-edge technology.

Mario Pareja, Senior Software Developer


Unlimited Vacation

RRSP Matching

Tuition Reimbursement

Fresh Healthy Snacks

Stock Options

Comprehensive Health & Dental Benefits

The 360 values inspire me to be a better person inside and outside the workplace.

Bashir Jivraj, VP Finance

Consumer Support Professional - PART TIME

Location: Whitby, Ontario, Canada
At 360insights, our culture is driven by a simple concept – happiness. We believe happiness makes for better business and a better world and we know it makes a difference in how our team serves our clients. Awarded “Best Workplace in Canada” by the Great Place to Work® Institute, and rocking a Net Promoter Score of 88%, 360insights is redefining the client experience, and having a ton of fun in the process! Building and delivering happiness to our clients starts with the Consumer Support Professional (“CSP”).  We are looking for a Part- Time CSP to join our Client Success team and help us take things to the next level.

The 360 Insights Consumer Centre offers multiple levels of support to our rebates line of business, which is consumer focused.   Utilizing phone, email and chat support tools, the Consumer Centre team manages thousands of daily interactions which must be delivered the highest level of customer service.  Consumers contact us from everywhere in North America for help and resolution of rebate problems.
The Consumer Support Professional team handles end consumer rebate calls, emails and online chats. This team contributes to the efficiency of operations and drives success.  This position works to maintain a positive, empathetic and professional attitude towards customers at all times.  Demonstrating exemplary customer service skills, the Consumer Support Professional provides an unbelievable experience for our customers.
• Provide world-class customer service for our customers through: inbound phone calls, email support and chat.
• Work as part of a team to achieve specified KPIs (interactions, answer rates, quality results).
• Consistently work towards enhancing the customer’s experience and focus on first contact resolution.
• Identify issues across multiple clients to drive best practices across the organization.
• Investigate areas of operational improvement and share feedback with team.
• Ensures work is accurate, efficient and meets call centre best practices and standards.
Skills and Experience:
• High quality business communication skills – written and verbal.
• A customer first mentality and deep understanding of customer service.
• Intermediate to Expert knowledge of Microsoft Office products (with emphasis on Excel and Word).
• Proven excellent analytical and problem solving skills (strong aptitude for math).
• Ability to key at least 30-35 words per minute.
• Proven ability to work as an effective member of a team as well as independently with minimal supervision.
• Demonstrated organizational and follow-up skills (including prioritization).
• Previous call centre or consumer contact experience is an asset.
• Bilingual (French) is an asset.
Work Environment:
• Must work onsite at the 360Insights Headquarter site in Whitby, Ontario.
• Very fast paced, high growth environment.  
• This role will face high level of stress and urgency.
• This role will work 20 hours a week (hourly rate).  Because of the nature of our business this role will work days, evenings, weekends and Stat Holidays.

Company Overview
360insights is focused on constant innovation and on delivering a more informed approach to the world of consumer and sales channel incentive management. We do this by offering industry-leading technology combined with uncompromising, personalized customer service. Our customers are among the world’s leading brands and we actively seek out and partner with companies who want to show leadership in offering incentive and rebate programs that engage and motivate their channels while building customer loyalty by offering an easy and efficient way to redeem their claims. As a company, partner and community member, we’re focused on making a difference in how business is done and in the world at large. For more information, visit
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Not only do I get paid to do what I love, but I get to enjoy the company of amazing, hardworking people!

Chris Willdig, Senior Graphic Designer