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Jobs At 360insights

We're redefining the incentive industry.

At 360insights, we are taking a paper-based industry and turning it on it’s head, allowing our Fortune 100 clients to do more than they have ever dreamt of and we are looking for hard-working, creative problem-solvers to help us redefine the incentives industry.

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Leadership Team

Our chief want is someone who will inspire us to be what we know we could be.

Ralph Waldo Emerson
Our Story

Our Commitments

  • An
    unbelievable
    client
    experience

  • An
    unbelievable
    workplace for
    employees

  • To make a
    difference in
    the world

Literally feels like a big family.

Fedor Soldatov, Senior Database Wrangler

Our Values

Be Real And Have Fun

Act with integrity while encouraging happiness.

Don’t Find A Fault, Find A Remedy

Focus on creating solutions to problems.

Live In The Possible

Live and work free of limitation.

It’s Not What We Say; It’s What We Do!

Strive for excellence and deliver on your commitments.

We are building a culture of happiness. Happy employees bring their passion and experience to work every day to drive the success of our clients. We believe happiness is a powerful agent to make a difference in the world and the communities in which we live.

It's a breeding ground for creativity, laughter and innovation.

Dan Webster, Talent Warrior

Awards

Over the last few years others have started to see how much fun we are having while doing awesome work! Here are just a few of the awards that have come across our desk, of which the most prized is the #1 Best Place to Work in Canada. (We don’t like to toot our own horn, so check out what other organizations think about us on our Awards Page)

I'm empowered to make decisions that directly impact our business.

Nabeel Ullah, Senior Business Analyst

Life at 360

360insights was born out of a whiteboard session led by local Durham entrepreneur Jason Atkins in 2008. Today, that whiteboard idea has turned into a company of over 150 employees in three countries, sharing the same core values of creating happiness and an unbelievable place to work.

Average NPS of 82.3
(Software industry average is 58.7)

1,127,231 Popcorn kernels popped
in 2015

Over $30,000.00 donated through my360wish
in 2015

1536 pounds
of coffee
ground
in 2015

10+ Million
incentive claims
fulfilled to date

I have pushed myself further in my career than I ever thought possible because I truly believe in what we do.

Ashley Johnston, Account Executive

Locations

Canada - Company HQ

WHITBY, ON

The Whitby office is located right downtown in this beautiful suburb located 40 minutes outside of Toronto. At the Whitby office we focus on our technology platform, operations and customer experience.

U.S.A.

WAYNE, NJ

The Wayne office is located about 40 minutes from the one and only NYC. The Wayne office focuses the customer experience for the distribution channels that our clients depend on.

U.K.

REIGATE, SURREY

The Reigate office is located about 45 minutes outside of London, England (by train, nothing is that fast when you drive in the UK!) The Reigate office is focused on customer experience for our UK based clients.

I get to work with an extremely talented engineering team that isn't afraid to experiment with leading-edge technology.

Mario Pareja, Senior Software Developer

Perks

Unlimited Vacation

RRSP Matching

Tuition Reimbursement

Fresh Healthy Snacks

Stock Options

Comprehensive Health & Dental Benefits

The 360 values inspire me to be a better person inside and outside the workplace.

Bashir Jivraj, VP Finance


Strategic Account Executive

Location: Whitby, Ontario, Canada
At 360insights, our culture is driven by a simple concept – happiness. We believe happiness makes for better business and a better world and we know it makes a difference in how our team serves our clients. Awarded “Best Workplace in Canada” by the Great Place to Work® Institute, and rocking a Net Promoter Score of 88%, 360insights is redefining the client experience, and having a ton of fun in the process! We are seeking a Strategic Account Executive to join our Client Success team.

Position
 
360 Insights offers global brands the best, holistic platform to run their channel marketing programs such as consumer rebates, volume rebates, sales agent incentives, dealer incentives, marketing development funds, and a co-operative advertising.  360’s market is transforming from a manual, people intensive service industry to an automated self-service design enabled by cloud and SaaS based technologies.
 
The Strategic Account Executive role is responsible for managing 360insights’ strategic relationship with a defined number of existing clients, with a reoccurring revenue base up to $10 Million.
Responsibilities
 
Relationship Management
  • Develop lasting strategic relationships with multiple stakeholders within our client base.
  • Facilitate joint strategic account planning with clients to maximize the lifetime value of our client base by helping them realize the economic value of their investment in the 360
  • Leads and facilitates all 360-account activity including productivity and operational effectiveness of the various service teams (dotted line relationship) that are dedicated to support our clients current contract commitments and future business opportunities.
  • Develops a deep understanding of our client’s industry trends, best practices and business goals with a focus on how 360’s platform drives business value and ROI.
  • Identifies risk, upsell, cross sell opportunities and works with internal and external stakeholders to present profitable solutions
  • Acting as senior customer advocate in ensuring quick and orderly resolution to customer issues.
 
Client Insights
  • Leads and delivers operational updates (quarterly business reviews) at senior levels of the client
  • Attends, presents and provides leadership at client sponsored and non-sponsored industry events including tradeshows, conferences and VIP roundtables
  • Work with Client Success Managers to ensuring we deliver reporting and analytical requirements as defined in our agreement and as agreed from time to time.
 
Communication
  • Provide 360 executive management with regular client updates including major organizational changes, changes in strategy, competitive intelligence
  • Provide our clients with regular updates on need to road map status, know organizational changes, key updates and news about 360insights
  • Organizing internal training sessions to update relevant personnel.
 
New Client Opportunities
  • Facilitate discovery and solutioning phases of new client upsell opportunities
  • Facilitate cross sell handoffs from 360’s Sales organization
  • Oversee complex client onboarding and change management initiatives
  • As needed, participate in discovery and solutioning sessions for new cross sell opportunities
  • Collaborate closely with project managers, sales, account management and other 360 operational subject matter experts to ensure that our clients’ needs get the best-suited solution within the 360 platform
  • As needed, participate in translation of business objectives into business, functional and technical requirements
  • Contribute to the relevant sections of the statement of work and other required contractual documents that reference solution and business requirements.
 
Skills and Experience
  • 5-10 years of experience with inline with the job requirements
  • Strong business process and business logic mindset, with ability to think like a general manager or division executive
  • Ability to facilitate and influence matrix oriented/dotted line teams
  • Organized, clear, concise with the ability to present in an executive boardroom environment
  • Experience with statement of work, business requirement definition, and workflow preparation is essential
  • Past BPO and business software industry experience is a must
  • Experience with consumer-focused manufacturing brands, particularly auto, appliance, healthcare, electronics is preferred
  • Experience with B2B technology brands is preferred
  • University degree is a requirement, preferably in business or technology or engineering
 
Work Environment
  • Must be able to travel to client locations within North America
  • Very fast paced, high growth and challenging environment
  • This role will face high level of critical thinking and urgency
  • Long hours during sever client escalations or complex client upsells
  • Ability to manage workload and responsibilities while traveling or when remote
Company Overview

360insights is focused on constant innovation and on delivering a more informed approach to the world of consumer and sales channel incentive management. We do this by offering industry-leading technology combined with uncompromising, personalized customer service. Our customers are among the world’s leading brands and we actively seek out and partner with companies who want to show leadership in offering incentive and rebate programs that engage and motivate their channels while building customer loyalty by offering an easy and efficient way to redeem their claims. As a company, partner and community member, we’re focused on making a difference in how business is done and in the world at large. For more information, visit www.360insights.com
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Not only do I get paid to do what I love, but I get to enjoy the company of amazing, hardworking people!

Chris Willdig, Senior Graphic Designer