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Jobs At 360insights

We're redefining the incentive industry.

At 360insights, we are taking a paper-based industry and turning it on it’s head, allowing our Fortune 100 clients to do more than they have ever dreamt of and we are looking for hard-working, creative problem-solvers to help us redefine the incentives industry.

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Leadership Team

Our chief want is someone who will inspire us to be what we know we could be.

Ralph Waldo Emerson
Our Story

Our Commitments

  • An

  • An
    workplace for

  • To make a
    difference in
    the world

Literally feels like a big family.

Fedor Soldatov, Senior Database Wrangler

Our Values

Be Real And Have Fun

Act with integrity while encouraging happiness.

Don’t Find A Fault, Find A Remedy

Focus on creating solutions to problems.

Live In The Possible

Live and work free of limitation.

It’s Not What We Say; It’s What We Do!

Strive for excellence and deliver on your commitments.

We are building a culture of happiness. Happy employees bring their passion and experience to work every day to drive the success of our clients. We believe happiness is a powerful agent to make a difference in the world and the communities in which we live.

It's a breeding ground for creativity, laughter and innovation.

Dan Webster, Talent Warrior


Over the last few years others have started to see how much fun we are having while doing awesome work! Here are just a few of the awards that have come across our desk, of which the most prized is the #1 Best Place to Work in Canada. (We don’t like to toot our own horn, so check out what other organizations think about us on our Awards Page)

I'm empowered to make decisions that directly impact our business.

Nabeel Ullah, Senior Business Analyst

Life at 360

360insights was born out of a whiteboard session led by local Durham entrepreneur Jason Atkins in 2008. Today, that whiteboard idea has turned into a company of over 150 employees in three countries, sharing the same core values of creating happiness and an unbelievable place to work.

Average NPS of 82.3
(Software industry average is 58.7)

1,127,231 Popcorn kernels popped
in 2015

Over $30,000.00 donated through my360wish
in 2015

1536 pounds
of coffee
in 2015

10+ Million
incentive claims
fulfilled to date

I have pushed myself further in my career than I ever thought possible because I truly believe in what we do.

Ashley Johnston, Account Executive


Canada - Company HQ


The Whitby office is located right downtown in this beautiful suburb located 40 minutes outside of Toronto. At the Whitby office we focus on our technology platform, operations and customer experience.



The Wayne office is located about 40 minutes from the one and only NYC. The Wayne office focuses the customer experience for the distribution channels that our clients depend on.



The Reigate office is located about 45 minutes outside of London, England (by train, nothing is that fast when you drive in the UK!) The Reigate office is focused on customer experience for our UK based clients.

I get to work with an extremely talented engineering team that isn't afraid to experiment with leading-edge technology.

Mario Pareja, Senior Software Developer


Unlimited Vacation

RRSP Matching

Tuition Reimbursement

Fresh Healthy Snacks

Stock Options

Comprehensive Health & Dental Benefits

The 360 values inspire me to be a better person inside and outside the workplace.

Bashir Jivraj, VP Finance

Senior Operations Manager

Location: Benton Harbour, Michigan, United States
At 360insights, our culture is driven by a simple concept – happiness. We believe happiness makes for better business and a better world and we know it makes a difference in how our team serves our clients. Awarded “Best Workplace in Canada” by the Great Place to Work® Institute, and rocking a Net Promoter Score of 88%, 360insights is redefining the client experience, and having a ton of fun in the process! We’re looking for a Senior Operations Manager to join our Team and help us take things to the next level.
Position Summary
360 Insights offers global brands the best, holistic platform to run their channel marketing incentive programs such as consumer rebates, volume rebates, sales agent incentives, dealer incentives, marketing development funds, and a co-operative advertising.  360’s market is transforming from a manual, people intensive service industry to an automated self-service design enabled by cloud and SaaS based technologies.
This role will be co-located with one of our largest clients located in Benton Harbour, Michigan.  You will work directly with our client to provide exceptional customer service and ROI, while managing a team of operational specialists to deliver to defined service levels.
  • Lead and build a strong team with a focus on constant skill development and improvement
  • Gain and maintain deep understanding of our client’s business, programs, and operational needs to drive win-win outcomes
  • Build and maintain strong working relationships with the client at various levels.
  • Act as the main point of contact for the client on day to day service delivery activity, including clear communication across the Client’s operational areas and 360 operational areas.
  • Collaborate with internal teams to champion client needs, timelines, and requirements.
  • Work closely with Business Operations, Programs, Development, and Contact Center(s), to ensure client satisfaction and problem resolution
  • Provide best practices and continuous improvement advice to clients
  • Work with multiple teams to proactively develop unique solutions, ideas and improved processes
  • Work with cross functional teams to achieve department and client goals
  • Foster innovation by sharing best practices and innovative ways client can leverage the 360
  • Monitor and address revenue, claim, interaction, on holds, notifications and other business KPI’s that impact Client NPS
  • 5-10 years experience in a client focused operational role preferably providing services in SaaS, professional services or business process outsourcing industries
  • Experience managing large accounts with complex internal and external stakeholder structure
  • 5 + years in a management role with direct reports, including managing virtual and matrix teams
  • Excellent communication and presentation skills, including executive and C level touch points
  • Conflict resolution, change management, problem solver
  • Strong interpersonal skills and the ability to build relationships
  • Strong time management skills with proven experience managing numerous client deliverables.
  • Excels under pressure; ability to work both independently and cooperatively in a fast-paced environment.
Strong Considerations
  • Preference will be given to candidates with direct experience with appliance manufactures using channel incentive programs
  • Retail, channel or manufacturing operations experience. 
  • Previous experience with Whirlpool Corporation
  • Experience in the channel incentive industry
Company Overview

360insights is focused on constant innovation and on delivering a more informed approach to the world of consumer and sales channel incentive management. We do this by offering industry-leading technology combined with uncompromising, personalized customer service. Our customers are among the world’s leading brands and we actively seek out and partner with companies who want to show leadership in offering incentive and rebate programs that engage and motivate their channels while building customer loyalty by offering an easy and efficient way to redeem their claims. As a company, partner and community member, we’re focused on making a difference in how business is done and in the world at large. For more information, visit
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Not only do I get paid to do what I love, but I get to enjoy the company of amazing, hardworking people!

Chris Willdig, Senior Graphic Designer